Accessibility statement

• Every coach has a wheelchair lift and a wheelchair space you can book online at no extra cost.
• Priority seats near the door, with extra legroom, for anyone who needs them.
• Next-stop announcements on screen and out loud.
• Assistance dogs are always welcome.
• Drivers are trained in disability awareness and in using the lift, and will give you the time you need.

Every stop page tells you whether the stop is step-free, sheltered, lit and has seating or a live display, and how to find the exact stance. Some rural stops are simple roadside poles; we say so honestly, so you can plan.

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. You should be able to use everything with a keyboard, zoom to 400% without losing content, and use a screen reader. Live information — countdowns, departure boards and status changes — is announced politely to screen readers without interrupting you.

Known issues. Maps are visual, so we always give a text alternative next to them: stop lists, departure boards and a list view of coaches. Some older pages may have colour contrast or labelling gaps; we're working through them.

If something on a coach, at a stop or on this website doesn't work for you, please tell us. We'll reply within one working day, and if you need information in a different format, we'll provide it. If you're not happy with our response, you can contact the Equality Advisory and Support Service.